Refund & Returns Policy

Last Updated: April 25, 2025

1. INTRODUCTION

This Refund Policy applies to all services provided by Umberto Abbatantuono (ABN: 69322477658) trading as “Umitech” (“we”, “our”, or “us”) through our website umitech.com.au or any other means of engagement.

This policy complies with the Australian Consumer Law (ACL) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth) and is designed to clearly outline the circumstances under which clients may be eligible for a refund.

2. CONSUMER GUARANTEES

Under the Australian Consumer Law, consumers are entitled to certain guarantees for services, including that they will be:

• Provided with due care and skill
• Fit for any specified purpose
• Delivered within a reasonable time (when no timeframe is set)

These consumer guarantees cannot be excluded by any agreement, contract, or terms and conditions.

3. SERVICE CATEGORIES AND REFUND ELIGIBILITY

3.1 All Services

3.1.1 Project Cancellation Prior to Commencement

• If you cancel a confirmed project before we have commenced work, a refund of any deposit paid less an administration fee of 15% will be provided.
• Commencement of work is defined as the point at which our team begins dedicated work on your project following the initial consultation and approval of the project scope.

3.1.2 Project Cancellation After Commencement

• If you cancel a project after work has commenced but before completion, refunds will be calculated as follows:
  • Less than 25% completion: 50% of payments made will be refunded
  • 25-50% completion: 25% of payments made will be refunded
  • More than 50% completion: No refund will be provided

3.1.3 Substantial Failure to Meet Requirements

• If we substantially fail to deliver the services as agreed in the project scope and are unable to remedy the situation within a reasonable timeframe, you may be entitled to a full or partial refund, depending on the circumstances.
• “Substantial failure” refers to material deviations from the agreed project specifications that significantly impact the functionality or purpose of the deliverables.

3.2 Digital Marketing & SEO Services

3.2.1 Ongoing Service Contracts

• For ongoing monthly service contracts (including SEO, social media management, and other marketing services), we require 30 days’ written notice for cancellation.
• No refunds will be provided for services already rendered.
• If you have paid in advance for multiple months, a pro-rata refund for the unused full months will be provided.

3.2.2 Fixed-Term Contracts

• For fixed-term marketing campaigns or services with defined deliverables:
  • No refund will be provided for services where work has been completed as specified.
  • If we fail to deliver the specified services, a pro-rata refund may be provided based on the percentage of services not delivered.

3.3 Consultations & Strategy Sessions

• One-time consultation sessions are non-refundable once conducted.
• If you need to reschedule, please provide at least 24 hours’ notice.
• If we are unable to provide the consultation as scheduled, a full refund or rescheduling option will be offered.

4. EXCLUSIONS

4.1 No refunds will be provided in the following circumstances:

• Dissatisfaction with design choices after previously approving them during the design process
• Changes to project requirements after work has commenced
• Failure to provide required content, feedback, or approvals within agreed timeframes
• Issues arising from third-party services or products outside our control
• Services that have been fully delivered according to the agreed specifications

4.2 Third-Party Products and Services

• For third-party products or services procured on your behalf (such as domain names, hosting services, stock images, or software licenses):
  • Refunds will be subject to the refund policies of the respective third-party providers.
  • We will assist you in processing refund requests with third-party providers where possible.

5. REFUND PROCESS

For additional information about refunds, please refer to our refund policy.

5.1 Requesting a Refund

To request a refund, please:

1. Contact us in writing at [email protected]
2. Include your full name, project details, and reason for the refund request
3. Provide any supporting documentation relevant to your claim

5.2 Assessment Period

• We will acknowledge receipt of your refund request within 2 business days.
• We aim to assess all refund requests and provide a decision within 7 business days.
• For complex cases, this period may be extended, and we will keep you informed of progress.

5.3 Payment of Approved Refunds

• Approved refunds will be processed within 14 business days of approval.
• Refunds will be issued using the original payment method unless otherwise agreed.
• For credit card payments, please allow additional time for the refund to appear on your statement.

6. DISPUTE RESOLUTION

6.1 Internal Resolution

If you are dissatisfied with our decision regarding your refund request, you may escalate the matter to our management team for review by emailing [email protected].

6.2 External Resolution

If we cannot resolve your complaint internally, you may seek assistance from:

• The Australian Competition and Consumer Commission (ACCC)
• Your state or territory consumer protection agency
• The Australian Small Business and Family Enterprise Ombudsman (for business clients)

7. AMENDMENTS TO THIS POLICY

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically.

8. CONTACT INFORMATION

For questions regarding this Refund Policy, please contact us at:

Umberto Abbatantuono
Email: [email protected]
Website: www.umitech.com.au