FAQ (Frequently Asked Questions)

Yes, and most clients choose this option. Our monthly maintenance packages start at $75 per month, and can include security updates, regular backups, performance monitoring, and a set number of content changes. Think of it as insurance—it's cheaper to maintain your site than to fix it after something breaks.

We're not the cheapest, and we're not for everyone. What sets us apart is

• An unparalleled attention to details
• Real care and customer-first approach
• Our blend of technical skills
• Clear English communication
• Unique designs that can not be found in templates

Our clients typically come to us after being burned by either cheap freelancers who disappeared or expensive agencies that delivered beautiful but ineffective websites. If you want work that actually performs without the headaches, that's us.

Sometimes yes, sometimes no. We'll conduct a free site audit and tell you straight—if your current site has good bones, we'll recommend improvements rather than starting over. About 30% of clients who ask this question end up with improvements; the rest need a rebuild because the foundation isn't worth saving.

There are three major red flags:

1. It loads slowly (taking more than 3 seconds)
2. It looks terrible on mobile devices
3. You haven't updated it in over three years.

Any of these issues typically cost you customers. During our initial chat, we'll run speed tests and review your site on multiple devices to show you exactly what's working and what isn't.

Yes, but we won't sacrifice quality. Rush jobs typically incur a 25-50% premium because we need to reshuffle our schedule and dedicate extra resources. If you're in a genuine bind, we'll do our best to help—but we'll also be honest if your timeline simply isn't feasible for the quality you deserve.

Sometimes life happens, and you need something yesterday. Sometimes we can do miracles, other times we can't. We'll always be transparent and upfront and delivery times.

We don't build anything else. Every site we create works perfectly on phones, tablets, laptops, and desktops. In fact, we design for mobile first, since 68% of web traffic now comes from phones. We'll show you mobile previews throughout the process, not just desktop versions.

SEO isn't a magic bullet—it's systematic work that happens at every stage. All our websites include technical SEO fundamentals built-in. For clients wanting to actively grow their search traffic, our SEO packages start at $200/month and include regular content creation, technical optimization, and monthly performance reports with actual insights, not just data dumps.

Yes. Every website project includes a 1-hour training session where we'll show you how to make common updates yourself. For teams that need more support, we offer additional training packages starting at $150 for a 2-hour session with custom training materials. Our goal is to make you as self-sufficient as you desire to be.

You do. Unlike some agencies that hold your site hostage, we provide all access credentials, and you own all the intellectual property once final payment is made. Even if you decide to move on from Umitech in the future, you'll have complete ownership and access to your digital assets.

Because we'll tell you the truth—even when it's not what you want to hear. We won't promise impossible results, recommend unnecessary services, or hide costs in fine print. Our average client relationship lasts over three years because we deliver what we promise: practical digital solutions that make a genuine difference to your bottom line, explained in language you'll actually understand.

Both. We handle everything from single logo designs to multi-year digital partnerships. Our process scales to fit your needs, whether that's a quick turnaround on social media graphics or a comprehensive digital strategy. Many clients start with a one-off project before moving to ongoing collaboration.

Yes. We regularly build upon existing brand foundations, whether that's enhancing your current website, working with your established logo, or extending your visual identity to new platforms. We'll provide honest assessment of what's worth keeping and what might benefit from a refresh.

Transparently. If something's taking longer than expected or a technical challenge arises, you'll know immediately—not when the deadline passes. We build buffer time into our timelines precisely because digital projects can have unexpected hurdles. If we hit a major roadblock, we'll present options rather than excuses.

Honesty about your goals, budget, and timeline. We need access to existing materials and insights about your customers. The more transparent you are about what's worked (and what hasn't) in the past, the more effective our solution will be. You don't need technical knowledge—that's our job—but you do need to know your business inside out for the best results.

We're flexible but transparent about the impacts. Small changes won't affect timeline or budget, but significant shifts might. We'll clearly outline any adjustments needed and let you decide how to proceed. We've helped clients pivot entire business models during website builds—it just requires open communication.

We dedicate 5-10% of our work week to learning and testing new tools. Unlike agencies that jump on every trend, we evaluate technologies based on practical business benefits. We won't recommend Shopify if WooCommerce better suits your needs, or suggest TikTok if your customers are primarily on LinkedIn. Our recommendations come from testing, not tech news headlines.

We build to WCAG 2.1 AA standards by default—not just because it's legally required for many businesses, but because accessible design is good design. We'll explain how accessibility improves user experience for everyone, not just people with disabilities. We also ensure Australian privacy and data protection compliance without the legalese.

Mutual respect and honesty. The best projects happen when you trust us enough to share your real challenges, and we trust you enough to deliver candid advice. Good clients value our expertise while understanding we're partners, not mind-readers. We value clients who provide timely feedback and understand that quality work requires appropriate investment.

We build scalable foundations. Whether it's a website architecture that can expand as your product line grows or brand guidelines flexible enough for new market segments, we design with your future in mind. We'll advise on where to invest now versus what can wait, helping you prioritize based on business impact rather than technical interest.